Diversity Management Skills

Competencies for
Managing Diversity

What are the key competencies a
manager must exhibit to manage the
many types of diversity? This module
begins with a 360° assessment and
shows, through interactive exercises,
effective ways to handle differences.

Resolving Conflict in
A Diversity Context

Conflicts happen in any work group
but can escalate when people see
things differently. Learn the Ladder of
Inference that permits conflicts to grow
and our seven step model for handling
conflicts in a diversity context.

Diversity Champion
Behaviors in
Moments of Truth

Diversity champions are made, not
born, and they use key employee
interactive moments to demonstrate
a champion style. Learn these
moments of truth and how champions
use them to full advantage.

Assessing Your
Diversity Quotient

Where do you as a manager really
stand on diversity issues? What skills
do you need to learn to become a true
diversity champion? Beginning with the
results of our unique 360° assessment
tool, participants learn easily understood
skills to manage diversity effectively.

Diversity Communication
Skills

Effective diversity communication
means managers can break through
barriers to give effective feedback to
people different from them. Learn
through cases, role plays and videos
how to communicate more effectively.

EQ and Diversity Management

How do the insights of Emotional
Intelligence affect how we manage
diversity? Learn the behaviors of true
leaders who communicate effectively
with others at every level. Introspection
and interactive exercises make this
training module extremely practical.